Popout Support
Updated November 2026
Popout turns photos into 3D scenes you can explore by moving your phone, and chibi figurines you can view from every angle. Contact us with questions or suggestions.
Contact
Email bigkey.cn@gmail.com. We usually reply within 2 business days. Include your phone model, iOS version and a screenshot of the problem.
Common questions
Are 3D photos uploaded?
No. They are processed on your phone. Your work is encrypted and uploaded only when you choose to create a share link.
How long does a figurine take?
A chibi preview usually takes 30 seconds to 1 minute. A 3D figurine usually takes 3–5 minutes. You can leave while the figurine is being made and return to find it in your library.
What if generation fails?
Credits are automatically refunded if generation fails or times out.
Can I keep my credits when changing phones?
Sign in with Apple on your old phone, then use the same Apple ID on your new phone to restore credits and membership. You can also use Restore purchases on the credits screen to restore a subscription.
How do I cancel membership?
Cancel in your iPhone's Settings › Apple ID › Subscriptions. Access continues until the paid period ends.
How do I delete my account?
Open Settings › Delete account & data in Popout, read the explanation and confirm. Your account is disabled immediately and cloud data is deleted within 24 hours. You can check progress in Settings. Deleting an account does not cancel Apple subscriptions.
Purchase refunds
Apple handles App Store payments. Request a refund at reportaproblem.apple.com.