Popout Privacy Policy

Updated November 2026

No registration required

Popout does not require registration or personal details. When you first use cloud features, the app creates an anonymous account for your device to save figurines, share records, credits and membership status.

3D photos

3D photos are processed on your phone and are not uploaded. Only when you choose to create a share link is your work encrypted on your phone and uploaded. The decryption key is included only in the link, so our server cannot view the content. Anyone with the complete link can view the work. The uploaded data is deleted when the link expires or you revoke it.

Chibi figurines

After you explicitly agree, your selected photo is uploaded to our server and sent to OpenAI to create a chibi preview. When you approve the preview and start making a figurine, the chibi image is sent to Tencent Hunyuan 3D. Your original photo is not sent to this 3D service.

The original photo is deleted from our server when figurine creation starts. Photos that are not used to make a figurine are kept for up to 24 hours. Generated previews and figurines are saved to your account and removed when you delete the figurine. These retention periods apply only to our server. Each provider handles and retains data under its own published policies.

Sign in with Apple (optional)

If you choose Sign in with Apple, we save only the anonymous identifier provided by Apple to restore your account on another phone. We do not read your name or email address.

Purchases

Apple processes payments; we do not receive your payment details. Our server verifies Apple-signed transaction records to grant credits and membership.

Delete your account and data

Use Settings › Delete account & data in the app, including for an anonymous account. Your account is disabled immediately after confirmation. Cloud figurines, original photos, share data, device links and credit records are removed within 24 hours, and works on your phone are cleared. The deletion progress link in Settings shows the result; the completion receipt is available for 7 days. Only transaction records that are no longer linked to your account are retained to prevent duplicate credits and handle refunds. Deleting your account does not cancel Apple subscriptions; cancel them separately in Apple's subscription settings. Accounts linked to Apple require identity verification and revocation of Apple authorization before deletion.

Contact

For privacy questions, email bigkey.cn@gmail.com.